Terms and Conditions
- Terms and Conditions
Rental Terms & Conditions
Welcome to Florida Villas & Homes DBA Elite Homes and/or its affiliates and partners
("Management Company", "We") provide property rentals and management in the Kissimmee
area subject to the following conditions. If you place a booking with us, you accept these
conditions. Please read them carefully. In addition, if you place a reservation through one of
our affiliates or partners, you will be subject to the guidelines, terms, and agreements
applicable to such business.
This contract is between the Management Company and the party leader ("You", "Guest") who
must sign the booking form accepting these conditions on behalf of all persons named on the
booking form ("Guests"), including those substituted or added by agreed amendment of the
booking. Only persons named on the booking form are entitled to use the property. A contract
exists when you have paid a deposit and the Management Company has confirmed the
reservation in writing.
Guests must treat the property, its furniture, fittings, utensils and other facilities with care and
respect. Any loss or damage incurred to the property must be immediately reported to the
Management Company. You will be responsible for any loss, damage or breakage caused during
Properties range from 3 to 15 miles from the Main Gate of Walt Disney World® Resort. All
properties are limited to the bedding capacity and to registered guests. The Management
Company reserves the right of eviction for unauthorized occupancy (maximum occupancy
standards are regulated by the county fire chief and local authorities).
Check-in time is after 4:00pm on the day of your arrival. While we work hard to provide earlier
check-in times to the Guest, We are unable to guarantee this due to the cleaning service that
each property requires. The Guest must check-in at our office; you may not arrive directly to
the property. If arriving after office hours, property keys and directions will be left in an afterhours
lock box at the front door of the office. All Guests arriving after office hours must register
at the front desk the next day – failure to do so can result in being locked out of the property.
Office Location: 5299 W. Irlo Bronson Hwy, #4, Kissimmee, FL 34746
Check-out time for all properties is strictly 10:00am on the day of your departure. Any request
for a late check-out must be previously approved by the Management Company within 48 hours
of departure. Late check-out is subject to property availability as well as an additional charge.
Late check-outs may not be available during peak & Holiday periods.
Full balance must be paid on arrival. If you arrival after office hours then payment is made the
following morning. We accept cash, money orders, cashier’s checks and major credit cards.
Deposit and Fees
To confirm a reservation, a USD $300.00 deposit at the time of the booking is required. The
final payment of the reservation must be paid on arrival date. If a credit card is used for
payment, the credit card holder must present the card and sign the sales draft slip at check in.
Florida Law requires that sales tax and occupancy hotel-motel tax be collected on all rentals.
Tax requirements are subject to change by state and local taxing authorities.
The Management Company cannot offer any refunds due to early departure and/or eviction
from the property. No refunds or reductions in rent are granted for mechanical failures or
malfunction, interruption of utilities or other maintenance problems concerning air conditioners,
heaters, dishwasher, washers, dryers, televisions, DVD/VCR players, swimming pools, other
appliances and amenities.
If you cancel your reservation 31 days prior to your arrival date, the deposit is refundable minus
a $90.00 administration fee. If you cancel within 30 days of your arrival date, the deposit
charged will be forfeited. If you cancel 20 days prior to the arrival, the Management Company
reserves the right to charge the full balance due on your reservation. Any changes to
reservation dates will incur a $25 charge unless it is an addition to an existing reservation.
Reservations are accepted up to two years in advance. Those that are made for a future period,
for which rates have not yet been set, are considered tentative. Once rates are set, notice will
be given. At such time, guests will have the option of guaranteeing their tentative reservation
with a deposit.
Minimum Length of Stay
Length of stay requirements vary by property and time of year. Rentals that do not meet the
minimum stay will be charges a one-time short stay fee (fees vary by side of home/condo). This
charge will automatically be applied to reservations 5 nights or less.
Property Guarantees & Substitutions
The Management Company strives to comply with all reservation requests for specific vacation
residences. However, due to changes in residence ownership, unforeseen mechanical problems,
or any other circumstances, we cannot guarantee a specific rental property. We reserve the
right to change assignments without notice or liability should a residence become unavailable.
We do not guarantee specific properties when stays are 5 nights or less although every effort
will be made to allocate the chosen home.
We specialize in group reservations where a guest needs multiple homes in one community. Ask
one of our sales specialists for more information and to assist you in making a group
The Management Company will not rent to vacationing students or singles under 21 years of
age. Any reservation made under false pretenses will be subject to forfeiture of advance
payment of rent and deposit as well as possible eviction.
Loud or unusual behavior is strictly prohibited. The Management Company reserves the right to
evict, without refund, any person who creates a disturbance or become a nuisance. Violation of
any property rules, including but not limited to the throwing or dropping of any object from
patios and balconies, will result in an immediate eviction without refund.
All residences are designated as non-smoking. For the convenience of smoking guests, an ashtray
is provided on the outdoor patio.
Pets are not permitted. Should a pet be found in any home without authorization, a $500 fine
will be charges to the guest’s credit card.
The number of available parking spaces will vary according to each property. Many properties
have restrictions for trucks, campers, boats, trailers, etc. Do not park on the grass lawn or you
may damage the underground sprinkler system and will be held liable.
Propane BBQ grills are available from the Management Company for rent. Due to Florida State
Law, charcoal grills are strictly forbidden in screen enclosures.
Cribs, Highchair and Sofa-Beds
Any additional requests for roll-away beds, cribs, and high-chairs are subject to an additional
Pool Heating & Safety
Guests acknowledge that lifeguards are not provided at the property’s swimming pool. Guests
are responsible for the safety of themselves, their children, and their guests. NO reciprocal
agreements exist between properties. Pools are for the use of property residents and guests
only. There is an extra charge for the heating of pools and must be pre-paid prior to arrival.
Pools will be cleaned weekly by staff. During this period there may be times when the pool
must be treated, causing to be unusable by guests. This will be done according to the pool
maintenance department schedule and cannot be scheduled according to the guest’s request.
During some occasion when it rains or when screen doors are left open, bugs and debris may
get into the pool. We have provided each pool with a net in case this happens.
Telephone Service & Charges
All residences have a telephone, which is not connected to a central switchboard. Local and tollfree
calls are included with the reservation, and a pre-paid phone card is required for longdistance
calls. For more information please contact our main office.
Should you be locked out of your rental residence during office hours, we will make every effort
to provide you with a spare key at no charge. However, an after-hours lock-out will result in a
$100.00 charge. PLEASE DO NOT EXIT THROUGH THE GARAGE.
Entry of Premises
An authorized employee or repairman may enter the property during regular business hours for
any purpose connected with the repair, improvement, care and maintenance of the premises.
The property you occupy may be listed for sale. If so, there is a possibility that our real estate
office will call you and request a convenient time for a showing during your stay. Every effort
will be made to schedule showings so as to not interrupt your vacation.
The Management Company serves as the representative of all owners in its rental program, and
is acting at all times in and for the best interest of the owners and guests.
The owners of the property or their servants or agents will not be liable for any loss or delay
due to, but not limited to, any of the following: Strikes, Riots, Political Unrest, Hostilities, War,
or threat of War, Terrorist Activity, Closure of Airports or any other event beyond the owners’
control. This includes losses during Hurricanes and storms.